On occasion, you may experience temporary or intermittent coverage or connectivity problems on our network or connected devices.
For example congestion can sometimes occur at peak times leading to temporary problems.
Network outages with Eurona are rare but can occur for various reasons such as systems failures, power outages, storm damage, or third party damage to infrastructure.
The Internet connection and Wi-Fi supplied to you by us can deliver superfast speeds to suit your needs. However, there can be many reasons why you feel your broadband is not achieving full speed over Wi-Fi.
Nearly 80% of queries reported are in fact distance or range related. Although we supply advanced routers, the size/shape of your home can mean that some rooms experience a weaker signal. The further away you are from a router can impact the speed and reliability to the device you are using. Eurona offer a range of mesh kits that will extend your coverage amongst other solutions.
However, the placement of your router is always crucial to minimise this issue.
Older mobile phones and laptops can struggle to reach the high speed provided by your fibre broadband.
All your Wi-Fi devices communicate to your router at the same time.
However older ones take longer leaving your newer devices to wait to communicate to your router. This can slow them down and sometimes break your connection.
You should always ensure your equipment is up to date by regularly updating its software.
Wi-Fi can have trouble penetrating thick or well insulated walls often found in older properties, while large fish tanks or windows can also reduce wireless signal strength. Yes, we did say fish tanks
What's more, items like wireless speakers, baby monitors, fairy lights, TVs and especially microwaves can cause electrical interference to your wireless signal.
We therefore always suggest your router be placed away from these appliances whenever possible, to ensure you are getting the best possible Wi-Fi speeds
Many new homes are equipped now with ethernet (LAN) cables, placed in parallel with your electrical wiring during construction.
The best possible scenario anyone is to have several access points (routers/mesh kits) connected via these ethernet cables. This will minimise Wi-Fi range issues.
For those working from home and in offices, the best way to achieve the fastest possible speeds from your fibre broadband service is to connect your laptop or computer directly to your router/mesh, using an ethernet cable.
Some of our modems are equipped with two frequencies; 2.4Ghz and 5Ghz.
2.4Ghz reaches much further than the 5Ghz band.
So, we always suggest this rule:
If it moves, e.g., mobile phone, connect it to the Eurona Fibre 2.4Ghz option.
If it stays in one place e.g., a TV, then connect to the Eurona Fibre 5Ghz option.
5Ghz will demonstrate faster speeds but only within a short area beside the router. However only newer devices are compatible with 5Ghz
The best way to test your speed is with an Ethernet/LAN cable plugged directly into your router and testing with a laptop or desktop PC.
A point to remember is this; not all older laptops or desktop PC's have Gigabit ports (capable of reading up-to 1000Mbps speeds). Some can only read 100Mbps.
Older mobile phones are only capable of around 70/80Mb, whilst newer and more expensive models can demonstrate speeds upwards of 400Mb (via Wi-Fi). If at any stage you are running a speed test and feel the expected speeds aren't being demonstrated, please call our support team for assistance.
Sometimes no matter how good a single router is, it cannot reliably cover your entire living space or business with a suitable Wi-Fi signal.
In such cases, it may be best to purchase a mesh system or additional access points.
By positioning one or more additional Wi-Fi access points in those hard-to-reach blank-spots, you could improve your fibre broadband speeds throughout your home/business.